ASHC FAQs

FAQs

We get asked a wide range of questions from our customers. People don’t always know what we can do for them, what our policies are, where to save money, etc. In this newsletter, we thought we would include a few of the most common ones…

How much will a repair cost?

People want a price over the phone.  We understand. However, we really can’t say until we take a look at your home. Some people can give us exact details over the phone. Others describe one problem and when we arrive, we discover something else entirely. Even when the problem is correctly described, it may only be a symptom of another problem. For a doctor, prescription without diagnosis is malpractice. That’s true for us as well.

Will you match another company’s price?

At All Seasons Heating and Cooling we realize that some competitors promote the lowest price. We are more interested in offering a fair price. We’re professionals offering a professional service, not some fly-by-night.  We have been serving our customers for over 22 years and plan on being around for a long time. To do that, we need to guarantee our work. We do. We do not cut corners. We use high quality parts and supplies that last. We treat our customers like members of our family. To reduce a price, we have to take something out of the job. Possibly, we can do this by reducing skill levels or eliminating an accessory item, but we refuse to compromise on quality or service.  We take your safety and comfort very seriously.

What if the work takes longer than expected?

No worries. We guarantee all of our prices before work begins. We use an up-front pricing system and will not tack on any surprise fees for overtime or extra manpower.

Can you come on the weekend?

Yes. Our technicians work rotating schedules 7 days a week. We realize many of our customers work on weekdays and we want to make our services available to them as well. And don’t worry – Just like we don’t believe in charging based on the amount of time a job takes, we also don’t believe in charging more for repairs on the weekends or outside of standard work hours.

What’s the single best thing you can do to help me reduce my impact on the environment?

We recommend a precision tune up twice a year, during the spring and fall (or 6 months apart), to ensure your system is prepared for months with extreme highs or lows in temperature. Regular precision tune ups will extend the life of your equipment, improve efficiency, comfort, and help prevent costly major repairs by catching small issues before they become major ones. Not to mention, with the money that you could be saving in utilities each month, the tune ups will pay for themselves. Great for the environment and your wallet!

Tune ups are universal. Everyone needs them every year. Other recommendations will vary based on your home and situation. If you plan on staying in your house for years, it might make sense to renovate your duct system, replace your cooling system, or replace your heating system.

Are there other ways you can help me save money each month?

Installing a programmable thermostat can help you better regulate the temperature in your home when you aren’t at home or are asleep. Turning the thermostat up or down just a few degrees can help immensely with energy savings. A programmable thermostat automates the process. The thermostat doesn’t forget.

Can you fix X?

At All Seasons Heating and Cooling we offer a large assortment of home comfort services. We can install, service, repair, or replace humidifiers, dehumidifiers, air purification systems, air filters, air cleaners, carbon monoxide detectors, everything related to your ducts, attic insulation, attic ventilation, air conditioners, heat pumps, furnaces, thermostats, zoning systems, garage heaters, and more.

What is happening with refrigerant?

The base refrigerant for residential air conditioning systems has been R-22. This is being phased out due to its purported impact on the ozone layer. As a result, it’s getting very expensive. The replacement refrigerant is R-410a. It’s a good refrigerant, but is not compatible with R-22 and operates at a much higher pressure. It requires a totally new air conditioning system inside and outside your home. These systems cost more, but are much more efficient than past systems so you will save significant money on your electrical bills each month.

If you have additional questions, or if you are interested in one of the services we provide, please call us today at (757) 421-9790. We can help you achieve the comfort level that you have been looking for.